Frequently Asked Questions

Find answers to questions about You can know more here is an online escrow service with a five-step payment method that protects both the buyer and the seller in a transaction. While products and/or services are delivered from the seller to the buyer, retains the funds in trust. does not release payments until the buyer has received and accepted the products and/or services. retains funds until items are transported and services are rendered. ensures that sellers are paid when items are delivered or agreed-upon services are completed, and that buyers receive a refund if goods are not delivered or services are not provided. also screens buyers and sellers to eliminate fraudulent individuals.

Buyers are safeguarded in the following ways:

1. The seller does not receive payment until the buyer inspects and approves the product or services, or until the agreed-upon inspection period ends.

2. If there is a fault with the goods or services, full or partial refunds might be provided.

3. validates the delivery of trackable items to the buyer using online trackable shipment data provided by the seller.

How Sellers Are Safeguarded:

1. Sellers get paid after the products or services are delivered, the buyer approves the goods or services, or the agreed-upon inspection period expires.

2. Once certifies that payments have been accepted and obtained from the buyer and that all anti-fraud standards have been followed, the seller is alerted to ship the products and services.

3. If an item is returned, we confirm receipt of trackable merchandise to the seller using a tracking code or other information provided by the buyer.

4. Sellers are safeguarded against unexpected chargebacks.

To safeguard both the buyer and seller from fraud, takes several steps:

We verify the identification of every party engaged in the transaction. All buyer payments are confirmed as "good funds" before the seller is instructed to ship.

All shipments are traced to ensure that the seller dispatched the goods and the buyer received them.

If the product is fraudulent, the buyer has the option to "reject" and return the merchandise while the money is still in escrow during the inspection period.

Please keep in mind that is not liable for any return expenses. monitors and certifies that the buyer has received the product or services, safeguarding the seller from claims by the buyer that they did not receive the merchandise or services.

What is a Dispute ?

A dispute occurs when the buyer rejects or seeks to return goods to the seller, and the seller refuses the return or rejection. However, if the seller accepts the returned goods and the buyer returns the items, then a dispute may arise. Here are ways we settle disputes:

  • Mediation

    The intervention of a third party from into a dispute as a mediator to assist in resolving the issues causing conflict.

  • Arbitration

    Arbitration takes place in front of a neutral decision-maker called an 'arbitrator' or, in some cases, a group or 'panel' of arbitrators who will listen to each side and make a decision about the case. This is primarily utilized in complex transactions.


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